![]() If your computer fails to assign the driver automatically, you can install it by following the steps below.Ĭlick on the Apple menu in the top left hand corner of your screen and choose ![]() Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device. Tick the box in the confirmation window to confirm that the driver software will be deleted and clickįind MyDrive Connect in the list, select it and then clickįor instructions on how to install MyDrive Connect see: The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. ![]() If your device has a mount, remove it before connecting the USB cable.Ĭonnect your navigation device to a different USB port on your computer. Make sure the cable is connected directly to your device, and not to the mount. Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected: To troubleshoot your device's connection, follow these steps in order: While about 64% of users of TomTom HOME come from the United States, it is also popular in United Kingdom and Australia.If your navigation device is not recognised by your computer or is shown as "Not connected" in MyDrive Connect, the issue might lay with the connection, the computer or with the device itself. In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. The software installer includes 60 files and is usually about 47.66 MB (49,974,017 bytes). The main program executable is Uninstall TomTom HOME.exe. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). Delaying the start of this service is possible through the service manager. It adds a background controller service that is set to automatically run. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. ![]() The most used version is 2.9.8, with over 98% of all installations currently using this version. TomTom HOME is a program developed by TomTom International.
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